Privacy & Cookie statement
Purposes of processing
4Care Nederland B.V. (Hereinafter referred to as 4Care) is responsible for the processing of your personal data for the following purposes:
- Service purposes, such as contacting you and answering questions you have asked via our contact forms.
- Marketing purposes, such as sending newsletters, showing offers and information, sending user information, service messages or other messages on the 4Care website.
- Development and analysis purposes to further develop and improve our websites, for static analyses and market research such as measuring the response to our various online scans.
- Preventing and combating fraud.
- Complying with the law, including tax legislation.
Personal data that we process
The personal data that 4Care processes are the data that you provide to 4Care yourself. These are your first and last name, address, postcode, telephone numbers and email address, if you fill in the contact form on our website, or if you receive our newsletter.
Naturally, you choose which data you provide to 4Care.
Legal basis for processing
4Care processes your personal data on the basis of the following legal bases:
- The processing of personal data is necessary for the execution of an agreement. You fall under this category if you are a customer (or prospect) of 4Care. The purpose of the processing is to provide quotes and to provide services from 4Care for which we call and email you, among other things. We also receive payment details from you from your company. As a service to customers, we also inform you about changes in our services and we keep you informed via the newsletter of matters that are relevant to our customer base in general. You can unsubscribe from these newsletters.
- The processing of your personal data is necessary to serve the following legitimate interest(s) of 4Care. This is how we register surfing behaviour on our website www.4care.nl – www.4care.be – www.4care.eu www.4care.com.pl in order to improve the website and tailor the range of products and services to your preferences.
- Consent. You fall under this category if you have registered for the newsletter and are not a customer of 4Care. If you unsubscribe from the newsletter, your data will be removed from the 4Care database.
Recipients of personal data
4Care does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. 4Care remains responsible for this processing.
4Care provides your email address to YMLP if you have given permission to receive the newsletter. YMLP collects your data within the EU. How YMLP handles this data can be read in the YMLP privacy statement, which can be found at www.ymlp.com/nl/algemene-voorwaarden.html.
4Care provides your delivery details to DPD to deliver the package.
4Care provides your invoice details to Post.nl to send invoices
Retention period of personal data
4Care does not store your personal data for longer than is necessary to achieve the described objectives. This means that we store the data for as long as is necessary to provide the service you requested.
We store data from 4Care customers for up to 7 years after the end of the customer relationship, in accordance with the fiscal retention obligation.
Rights of data subjects
You have the right to submit a request to us to inspect, correct and/or delete the personal data that we process about you. In addition, you have the right to request us to limit the processing of your personal data and to object to the processing of your personal data.
As a data subject, you also have the right to request 4Care to return the personal data that you have provided to 4Care in a structured, common and machine-readable form, so that you can provide this personal data to another party if desired.
How we protect personal data
4Care takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact our customer service or via <email address and/or telephone number>
Contact details
For questions about our privacy statement and the processing that 4Care does, you can contact us via <email address and/or telephone number>.
Cookies
We use functional, analytical and tracking cookies on our websites www.4care.nl – www.4care.be – www.4care.eu - www.4care.com.pl – www. wear4care.com. A cookie is a simple small file that is sent with pages of the websites and is stored by your browser on the hard drive of your computer, tablet or smartphone.
4Care uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements.
We place “tracking cookies” on your computer, tablet or smartphone. When you first visit our website, we ask you for permission to place them.
We use these cookies, among other things, to keep track of which pages you visit, in order to build a profile of your online behavior. The information consists of data such as your IP address, the type of browser and the computer system you use. The information obtained is then used to make the website work properly and to further develop and improve the website.
Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services, on our and other websites, will not function correctly if cookies are disabled in your browser.
4Care does not place cookies for the benefit of other parties. 4Care uses Google Analytics, Magento, Hotjar, among others. Google's servers are located outside the European Union. Google complies with the EU-US privacy shield so that they comply with the minimum EU privacy agreements.
View, modify or delete data
You can submit a request for access, correction and/or deletion, or limitation and objection in writing (by email or post). You can modify or delete the data you entered for the newsletter yourself via the unsubscribe link button at the bottom of the newsletter. You can also submit a request for data portability in writing. See our contact page <contact page website hyperlink> for this. In order to prevent abuse, we may ask you to identify yourself adequately. If it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question.
Contact details
4Care
Denestraat 8
5541 RL Reusel
Administratie@4care.eu
0497-643236
17029236
Contact person: P.Mazowski
Complaints
Of course we are happy to help you further if you have complaints about the processing of your personal data. If you have a complaint about the processing of personal data, please contact us via the above contact details to submit your complaint. If you are still unable to reach an agreement with us, you also have the right under privacy legislation to file a complaint with the privacy supervisor, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this via https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.
Amendment of the privacy statement and cookie statement
If there are new developments regarding business activities or if something changes in the law or case law, we can amend this privacy and cookie statement. You are responsible for keeping up to date with the latest version of this privacy and cookie statement. Therefore, check occasionally to see if anything has changed. This privacy and cookie statement was last amended on 17-05-2018.
Profiling and automated decision-making such as:
We combine your personal data from various sources (such as the data from your account and your purchases in our webshop) with each other, in order to offer you the best online experience. We also combine this data with the data that you have left on or via one of the 4Care websites, namely www.4care.nl – www.4care.be – www.4care.eu – www.4care.com.pl – www. wear4care.com.
By combining your data, we can show personalized offers and personalized content on (the different) websites that match your interests and purchase history. We can also personalize our newsletter for you in this way. In this way, we can make better and more targeted offers. This prevents you from seeing content or offers on the different websites that are less interesting to you.
Address and place of residence
These details are essential when placing an order. Of course, we need to know where we can deliver the package.
Telephone number
If necessary, we will be happy to contact you quickly about your order.
Billing address
We need these details to send the invoice to the right place.
Email address
If you have placed an order, you will then receive an email to confirm it. You will also receive a message when your package is shipped, for example. We can also use your email address to contact you to find out whether you are satisfied with our products and service.
Payment details
When paying for your order, you use our secure payment environment. When you pay with iDeal or transfer the amount to us, your details are stored in our administration in order to link the payment to your order. Furthermore, we only use your bank account number if you receive money back from us. If you pay with your credit card, we send your credit card details from our secure environment directly to Adyen in Amsterdam. They process our credit card payments, so we do not see your credit card details. Adyen only lets us know whether your payment was successful.
Gender
This information is useful when we contact you, for example when sending an email.
Details of Order
You are the person in the client's home who is allowed to place the order.
Delivery address details
These details are essential when placing an order. Of course, we need to know where we can deliver the package. These can be different from the billing address
Department and function
If necessary, we will be happy to contact you quickly about your order, and we will know which department you work in and in which function
Registration and access to your own account
You can register first for some parts of our webshop. For example, to place an order. After you have registered, we will store the username you have chosen and the personal data you have entered. This way, you do not have to fill them in again and again and we can easily contact you about your order, for example, if necessary. After you have registered, you will have access to your own account on our website. There you can view your orders or change your details.